FAQs

What is the minimum / maximum value I can load onto a Gift Card?
The minimum load per card is $10 in the currency of your country of purchase (if purchasing your gift card in AU, HK, NZ or SG) or £10 (if purchasing your gift card in the UK). The maximum load per card is $500 / £500.

Once I’ve designed my personalised Gift Card(s), can I add a personal message for the recipient(s)?
Yes, you can add a personal message of up to 250 characters at the REVIEW YOUR CARD stage. The Message will appear on a separate note slip that comes with the Gift Card.

What happens if my design is rejected due to profanity or unsuitable imagery?
You will be sent a generic kikki.K Gift Card of the same value based on your chosen design.

Can I send multiple Gift Cards?
Yes, you can send any number of Gift Cards to any number of different addresses.

Can I send / spend a Gift Card abroad?
Delivery is to mainland addresses in the following countries only: AU, HK, NZ, SG or UK. A gift card can be redeemed for merchandise and / or services only at kikki.K boutiques in the country of issue and online at www.kikki-k.com.

Where do I direct my queries / questions?
Please contact our Guest Experience Team on +61 3 9645 6346 or info@kikki-k.com.
Hours: Monday to Thursday 9am to 8pm AEST, Friday to Sunday 9am to 5.30pm AEST

What are the delivery options and costs?
Please click here for more information on delivery.

Can I cancel my order?
As Gift Cards are custom made and printed to order, it is not possible to cancel your order once printing has commenced. If you need to cancel your order, contact the Guest Experience Team on +61 3 9645 6346 or info@kikki-k.com, and we’ll see what we can do to help.

Where can I find your Terms and Conditions?
Full Terms and Conditions can be found here.